The Level of Job Satisfaction for Managers and Non-Managers in Haryana Roadways: A Factor Analysis Approach

Abstract

Haryana Roadways, a State Government Undertaking, is accountable for providing well-coordinated, cost-effective, safe and competent transport action services to the public of the State. Haryana Roadways is the foremost service provider for passenger transport in the State. It has a fleet of about 4250 buses being operated by 24 depots, each headed by a General Manager, and 13 sub-depots functioning under the depot concerned. This study tries to determine the level of job satisfaction & job performance based on the intrinsic factors and extrinsic factors among employees of Haryana Roadways. The study is based on the empirical investigation of 530 respondents working in Haryana Roadways selected from five districts of Haryana. The study identifies organizational structure effectiveness, working conditions and perks and compensation factors vital in defining job satisfaction level of drivers.