Empirical Evaluation of Values of Servant Leader in ITES Sector

Abstract

Servant leadership has emerged as a promising leadership style on a global platform. It centres on peoples' growth; taking organization's and community's performance to the next level. Research on servant leader's traits and tools to quantify them are profusely available; however a tool to measure a servant leader's value system is left unexplored. In the present work, literature concerning servant leader's values was examined as they offer a unique perspective to servant leadership. This helped the researchers in drafting a questionnaire for the same. The purpose of study is to indentify a definite value – set of a servant leader by conducting Exploratory Factor Analysis (EFA).The data of 181 ITES employees was analyzed using SPSS 19.0. The overall reliability of scale capturing values of a servant leader is 0.97.The empirical work resulted in identifying three pertinent values comprising a servant leader's value system, namely ,Team Orientation, Altruistic Orientation and Ethical Orientation.