Developing a scale to measure employee engagement
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Abstract
The present research seeks to develop and validate a construct of employee engagement. First, in defining the construct, literature was reviewed and six factors were synthesized appearing in most of the studies. These factors are Job Satisfaction, Organizational Commitment, Intent to Stay, Pride, Advocate and Emotional Connect. A questionnaire with 81 items on these factors was constructed. A sample of 156 associates working at different managerial levels in various organizations was taken. Factor Analysis was applied to validate the questionnaire and reliability score was calculated for each factor and the entire construct. On the basis of factor analysis a questionnaire containing 26 items was finalized. This 26 item questionnaire was then administered on a sample of 1250 associates working at different managerial levels in various organizations to define norms on the basis of which the associates can be categorized in to 'highly engaged' to 'highly disengaged'
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