Marketing communications will not provide desired results if they are not targeted to the right customers at the right time. Also it will enable the customer to blow whistle for the issue of privacy. Today everyone is concerned with privacy issues as they influence all human activities. There are several key stakeholders involved in the management of consumer privacy. The most important are the consumer, marketer and the government. Out of all, consumers are the most fundamental stakeholder. Government around the world plays useful and active role acting as a regulator, where government legally enforces the use of laws of privacy and restricts its misuse. The onus of making privacy viable for consumers is not only to be handled by the government alone but onus is also on professionals practicing in this field to inform marketers about the economic benefits that privacy practices can create for an organization.
A Study of Consumer Behaviour towards Permission based E-mail Marketing in Selected Indian Banks
137 Views
72 Downloads
Published 2015-09-30
Pages 55-59
Abstract
References
- Godin, S. (1999), “Permission Marketing: Turning Strangers Into Friends, and Friends into Customers”, Simon and Schuster Publishing Company, New York.
- Goodwin, Cathy (1991), “Privacy: recognition of a consumer right”, Journal of Public Policy and Marketing, 10(1), pp. 149–66.
- Milne, G.R., Gordon, M.E. (1993), “Direct mail privacy-efficiency tradeoffs within an implied social contract framework”, Journal of Public Policy & Marketing, 12(1), pp. 206–15.
- Nath, V. and Gupta, N. (2006), “In the Realm of Permission Marketing”, Review of Professional Management, 4(2), pp. 62–66.
- Nath, V. and Gupta, N. (2006), “Permission Marketing – To Market with Prior Approval”, Dias Times, 6(3), pp. 23–25.
- Sterne, J. and A. Priore (2000), “Email Marketing: Using Email to Reach your Target Audience and Build Customer Relationship”, John Wiley and Sons, Inc, New York, N.Y.
- Wang, Y.S.; Wang, Y.M.; Lin, H.H.; and Tang, T.I. (2003), “Determinants of user acceptance of Internet banking: An empirical study”, International Journal of Service Industry Management, 14(5), pp. 501–519.
- Waring, T. and Martinez, A. (2002), “Ethical customer relationships: A comparative analysis of US and France organizations using permission-based e-mail marketing”, Journal of Database Marketing, 10(1), pp. 53–69.
- Yager, T. (2001), “Customer, may I? Getting the OK to sell”, InfoWorld, 23(4), pp. 48.
- Yang, Z. and Fang, Z. (2004), “Online service quality dimensions and their relationships with satisfaction: a content analysis of customer reviews of securities brokerages services”, The International Journal of Bank Marketing, 15(3), pp. 302–326.
- Zineldin, M. (2000), “Beyond Relationship Marketing: Technologicalship Marketing”, Marketing Intelligence and Planning, 18(1), pp. 9–23.
✓ Citation copied to clipboard
