Role of Hr Practices in Enhancing Ict Skills in Grade Activities of India

This research work focuses on the analysis of HR practices listed as team building, empowerment, performance appraisal, pay system, supervisor's guidance, work environment, reward system, recruitment, training, strategic development of staff, creativity of
employees and knowledge sharing on enhancing the Information and Communication Technology (ICT) skills of the employees of Information Technology (IT) industry in Grade A cities of India. The current research paper is an empirical study. Total 388 respondents from 6 IT companies (as per NASCOM 2011-12) of Grade A cities (Delhi, Mumbai, Chennai, Bangalore, Hyderabad Kolkata) of India have been taken to examine and the objectives. The findings of the study are that each HR practice equally helps in enhancing ICT skills of employees and therefore should be focused more in IT organizations.

Keywords

Grade A cities Information and Communication Technology skills Information Technology

References

Agostinho, S., Oliver, R., Harper, B., Hedberg, J., and Wills, S. (2002). A tool to evaluate the potential for an ICT-based learning design to foster high-quality learning. In A. Williamson, C. Gunn, A. Young & T. Clear (Eds.), Winds of change in the sea of learning, Proceedings of the 19th Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education, Auckland, New Zealand: UNITEC Institute of Technology, 29–38.
Ahmad, S. and Shahzad, K. (2011). HRM and employee performance: A case of university teachers of Azad Jammu and Kashmir (AJK) in Pakistan. African Journal of Business Management, 13, 5249–5253.
Australia Department of Communications, Information Technology and the Arts & Australia ICT Skills Foresighting Working Group (2006). Building Australian ICT skills: report of the ICT Skills Foresighting Working Group. Canberra.
Becker, B. and Gerhart, B. (1996). The impact of Human Resource Management on organisational performance: progress and prospects. The Academy of Management Journal, 33(4), 779–801.
Bocij, B., Chaffey, D., Greasley, A. and Hickie, S. (1999). Business Information Systems: Technology, Development and Management.
Cabrera, E.F. and Cabrera, A. (2005). Fostering knowledge sharing through people management practices. International Journal of Human Resource Management, 16(5), 720–735.
Chen, C.J. and Huang, J.W. (2009). Strategic human resource practices and innovation performance — the mediating role of knowledge management capacity. Journal of Business Research, 62(1), 104–114.
Currie, G. and Kerrin, M. (2003). Human resource management and knowledge management enhancing knowledge sharing in a pharmaceutical company. International Journal of Human Resource Management, 14(6), 1027–1045.
de Grip, A. and Zwick, T. (2005). The employability of low-skilled workers in the knowledge economy. Unpublished manuscript, Maastricht, The Netherlands.
Donate, M. Javier and Guadamillas, E. (2011). Organisational factors to support knowledge management and innovation. Journal of Knowledge Management, 15(5), 890–914.
European Commission (2004). E-skills for Europe: 2010 and beyond. Brussels.
Fong, C.Y., Ooi, K.B., Tan, B.I., Lee, V.H. and Chong, A. (2011). HRM practices and knowledge sharing: an empirical study. International Journal of Manpower, 32(5/6), 704–723.
Green, F. (2009). Employee involvement, technology, and job tasks (NIESR Discussion Paper No. 326). London.
Grugulis, I. (2007). The human side of skills and knowledge. In Bolton, S. & Houlihan, M., Searching for the Human in Human Resource Management. Palgrave MacMillan.
Guest, D.E. (2002). Human Resource Management, corporate performance and employee wellbeing. Journal of Industrial Relations, 44(3), 335–358.
Hull, B. (2003). ICT and social exclusion: The role of libraries. Telematics and Informatics, 20, 131–142.
Ipe, M. (2003). Knowledge sharing in organizations: A conceptual framework. Human Resource Development Review, 2(4), 337–359.
Jackson, J.H. & Mathis, R.L. (2005). Human Resource Management. 3rd ed., Bangalore: Thompson.
Monks, K. (2010). Managing high performance in the ICT sector: the role of HR systems.
Chapple, K. (2006). Networks to Nerdistan: The role of labor market intermediaries in the entry-level IT labor market. International Journal of Urban and Regional Research, 30(3).
Kahreh, M.S., Ahmadi, H. and Hashemi, A. (2011). Achieving competitive advantage through empowering employees. Far East Journal of Psychology and Business, 3(2), 26–37.
Kleiman, L.S. (2005). Human Resource Management: A Managerial Tool for Competitive Advantage. 2nd ed., New Delhi.
Lado, A.A. and Wilson, M.C. (1994). Human resource systems and sustained competitive advantage. Academy of Management Review, 19(4), 699–727.
Leppimaki, S., Tammi, M. and Meristo, T. (2004). Professional skills in the ICT industry. ECIS 2004 Proceedings, Paper 83.
Lin, H.F. (2007). Knowledge sharing and firm innovation capability. International Journal of Manpower, 28(3/4), 315–332.
Machin, S. (2001). The changing nature of labour market demand in the new economy. Oxford Bulletin of Economics and Statistics, 63(1), 753–776.
Maria Garrido, J., Sullivan, J. and Gordon, A. (2012). Understanding the links between ICT skills training and employability. Information Technologies & International Development, 8(2), 17–32.
Maria Garrido, J., Sullivan, J., Gordon, A. and Coward, C. (2009). Researching the links between ICT skills and employability. CIS Working Paper No. 4.
Kolding, M. and Kroa, V. (2007). e-Skills: The Key to Employment and Inclusion in Europe. IDC White Paper.
McCormack, C. and Jones, D. (1997). Building a Web-Based Education System. John Wiley & Sons.
Neville, K. (2004). A Government crossing the digital divide to promote ICT for adult learners. Electronic Journal of e-Learning, 2(1), 145–158.
Nickson, D., Warhurst, C., Cullen, A. and Watt, A. (2003). Bringing in the excluded? Aesthetic labour, skills and training. Journal of Education and Work, 16(2), 185–203.
OECD (2012). ICT Skills and Employment: New Competences and Jobs for a Greener and Smarter Economy. OECD Digital Economy Papers No. 198.
Ruwan, A. (2007). The impact of human resource practices on marketing executive turnover of leasing companies in Sri Lanka. Contemporary Management Research, 3(3), 63–76.
Sambrook, S. (2003). E-learning in small organisations. Journal of Education and Training, 40(8/9), 506–516.
Samgnanakkan, S. (2010). Mediating role of organizational commitment on HR practices and turnover intention among ICT professionals. Journal of Management Research, 10(1), 39–61.
Stone, R. (1998). Human Resource Management. 5th ed., Auckland: John Wiley and Sons.
Tabassum, A. (2011). The process of recruitment and selection in a developing country. ABAC Journal, 31(1), 55–67.
Ulrich, D. (1997). Human Resource Champions. Harvard Business School Press, Boston.
Expert Group on Future Skills Needs (2012). Addressing high-level ICT skills recruitment needs: research findings, Dublin.

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Karishma Gulati, Shikha N Khera . (2014). Role of Hr Practices in Enhancing Ict Skills in Grade Activities of India. DIAS Technology Review, 10(2), 35-43.

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[1] Agostinho, S., Oliver, R., Harper, B., Hedberg, J., and Wills, S. (2002). A tool to evaluate the potential for an ICT-based learning design to foster high-quality learning. In A. Williamson, C. Gunn, A. Young & T. Clear (Eds.), Winds of change in the sea of learning, Proceedings of the 19th Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education, Auckland, New Zealand: UNITEC Institute of Technology, 29–38.

[2] Ahmad, S. and Shahzad, K. (2011). HRM and employee performance: A case of university teachers of Azad Jammu and Kashmir (AJK) in Pakistan. African Journal of Business Management, 13, 5249–5253.

[3] Australia Department of Communications, Information Technology and the Arts & Australia ICT Skills Foresighting Working Group (2006). Building Australian ICT skills: report of the ICT Skills Foresighting Working Group. Canberra.

[4] Becker, B. and Gerhart, B. (1996). The impact of Human Resource Management on organisational performance: progress and prospects. The Academy of Management Journal, 33(4), 779–801.

[5] Bocij, B., Chaffey, D., Greasley, A. and Hickie, S. (1999). Business Information Systems: Technology, Development and Management.

[6] Cabrera, E.F. and Cabrera, A. (2005). Fostering knowledge sharing through people management practices. International Journal of Human Resource Management, 16(5), 720–735.

[7] Chen, C.J. and Huang, J.W. (2009). Strategic human resource practices and innovation performance — the mediating role of knowledge management capacity. Journal of Business Research, 62(1), 104–114.

[8] Currie, G. and Kerrin, M. (2003). Human resource management and knowledge management enhancing knowledge sharing in a pharmaceutical company. International Journal of Human Resource Management, 14(6), 1027–1045.

[9] de Grip, A. and Zwick, T. (2005). The employability of low-skilled workers in the knowledge economy. Unpublished manuscript, Maastricht, The Netherlands.

[10] Donate, M. Javier and Guadamillas, E. (2011). Organisational factors to support knowledge management and innovation. Journal of Knowledge Management, 15(5), 890–914.

[11] European Commission (2004). E-skills for Europe: 2010 and beyond. Brussels.

[12] Fong, C.Y., Ooi, K.B., Tan, B.I., Lee, V.H. and Chong, A. (2011). HRM practices and knowledge sharing: an empirical study. International Journal of Manpower, 32(5/6), 704–723.

[13] Green, F. (2009). Employee involvement, technology, and job tasks (NIESR Discussion Paper No. 326). London.

[14] Grugulis, I. (2007). The human side of skills and knowledge. In Bolton, S. & Houlihan, M., Searching for the Human in Human Resource Management. Palgrave MacMillan.

[15] Guest, D.E. (2002). Human Resource Management, corporate performance and employee wellbeing. Journal of Industrial Relations, 44(3), 335–358.

[16] Hull, B. (2003). ICT and social exclusion: The role of libraries. Telematics and Informatics, 20, 131–142.

[17] Ipe, M. (2003). Knowledge sharing in organizations: A conceptual framework. Human Resource Development Review, 2(4), 337–359.

[18] Jackson, J.H. & Mathis, R.L. (2005). Human Resource Management. 3rd ed., Bangalore: Thompson.

[19] Monks, K. (2010). Managing high performance in the ICT sector: the role of HR systems.

[20] Chapple, K. (2006). Networks to Nerdistan: The role of labor market intermediaries in the entry-level IT labor market. International Journal of Urban and Regional Research, 30(3).

[21] Kahreh, M.S., Ahmadi, H. and Hashemi, A. (2011). Achieving competitive advantage through empowering employees. Far East Journal of Psychology and Business, 3(2), 26–37.

[22] Kleiman, L.S. (2005). Human Resource Management: A Managerial Tool for Competitive Advantage. 2nd ed., New Delhi.

[23] Lado, A.A. and Wilson, M.C. (1994). Human resource systems and sustained competitive advantage. Academy of Management Review, 19(4), 699–727.

[24] Leppimaki, S., Tammi, M. and Meristo, T. (2004). Professional skills in the ICT industry. ECIS 2004 Proceedings, Paper 83.

[25] Lin, H.F. (2007). Knowledge sharing and firm innovation capability. International Journal of Manpower, 28(3/4), 315–332.

[26] Machin, S. (2001). The changing nature of labour market demand in the new economy. Oxford Bulletin of Economics and Statistics, 63(1), 753–776.

[27] Maria Garrido, J., Sullivan, J. and Gordon, A. (2012). Understanding the links between ICT skills training and employability. Information Technologies & International Development, 8(2), 17–32.

[28] Maria Garrido, J., Sullivan, J., Gordon, A. and Coward, C. (2009). Researching the links between ICT skills and employability. CIS Working Paper No. 4.

[29] Kolding, M. and Kroa, V. (2007). e-Skills: The Key to Employment and Inclusion in Europe. IDC White Paper.

[30] McCormack, C. and Jones, D. (1997). Building a Web-Based Education System. John Wiley & Sons.

[31] Neville, K. (2004). A Government crossing the digital divide to promote ICT for adult learners. Electronic Journal of e-Learning, 2(1), 145–158.

[32] Nickson, D., Warhurst, C., Cullen, A. and Watt, A. (2003). Bringing in the excluded? Aesthetic labour, skills and training. Journal of Education and Work, 16(2), 185–203.

[33] OECD (2012). ICT Skills and Employment: New Competences and Jobs for a Greener and Smarter Economy. OECD Digital Economy Papers No. 198.

[34] Ruwan, A. (2007). The impact of human resource practices on marketing executive turnover of leasing companies in Sri Lanka. Contemporary Management Research, 3(3), 63–76.

[35] Sambrook, S. (2003). E-learning in small organisations. Journal of Education and Training, 40(8/9), 506–516.

[36] Samgnanakkan, S. (2010). Mediating role of organizational commitment on HR practices and turnover intention among ICT professionals. Journal of Management Research, 10(1), 39–61.

[37] Stone, R. (1998). Human Resource Management. 5th ed., Auckland: John Wiley and Sons.

[38] Tabassum, A. (2011). The process of recruitment and selection in a developing country. ABAC Journal, 31(1), 55–67.

[39] Ulrich, D. (1997). Human Resource Champions. Harvard Business School Press, Boston.

[40] Expert Group on Future Skills Needs (2012). Addressing high-level ICT skills recruitment needs: research findings, Dublin.