An Empirical Study of Training and Development In Different Types of Travel Agencies In India

Abstract

Training and Development plays a critical role in developing professionalism in the business of tourism and travel agency operations. 
However, past research reveals that training is being largely carried out in a haphazard 
and uncoordinated manner among travel agencies. 
This study has been carried out to explore the training 
and 
was conducted on 450 emplayees 
development initiatives in different 
types of travel agencies across India. The study 
from 50 travel agencies across India. A structured questionnaire on the Role of Training and Existing Policies 
was administered. The results show that there is asignificant difference among the agencies on Training Environment, Training Benefits, Role 
of Training and Commitment to Training. Also, the results indicate while the employees of the travel agencies understand the Training 
Benefits, there is a significant 
gap 
Outlook to Training 
and 
in the Existing Training Policies, Commitment to Training, Training Practices, Role of Training, Employee 
Training Bnvironment from what it should be. It Is an area of concern since the quality 
of trained manpower 
is 
the key factors contributing to the service quality in the travel and tourism industry.