An Empirical Study of Training and Development In Different Types of Travel Agencies In India
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Abstract
Training and Development Plays a Critical Role in Developing Professionalism in the Business of Tourism and Travel Agency Operations. However, Past Research Reveals That Training is Being Largely Carried Out in a Haphazard and Uncoordinated Manner Among Travel Agencies. This Study Has Been Carried Out to Explore the Training and Was Conducted on 450 Employees Development Initiatives in Different Types of Travel Agencies Across India. The Study From 50 Travel Agencies Across India. A Structured Questionnaire on the Role of Training and Existing Policies Was Administered. The Results Show That There is a Significant Difference Among the Agencies on Training Environment, Training Benefits, Role of Training and Commitment to Training. Also, the Results Indicate While the Employees of the Travel Agencies Understand the Training Benefits, There is a Significant Gap Outlook to Training and in the Existing Training Policies, Commitment to Training, Training Practices, Role of Training, Employee Training Environment From What It Should Be. It is an Area of Concern Since the Quality of Trained Manpower is the Key Factors Contributing to the Service Quality in the Travel and Tourism Industry.
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