Assessment of Good Governance in Delhi: A Study of Stakeholder's Perception

Abstract

 The changing social, political and economic scenario in the world as well as in India has brought about changes in the 
aspirations and expectations in governance. Assessment of good governance is essential to keep the development relevant, 
purposeful and focused. Good governance helps create an environment in which sustained economic growth becomes 
achievable. Conditions of good governance allow citizens to maximize their returns on investment. Delhi as a 
cosmopolitan city represents a large section of citizens of the country and as a capital city state is unique in governance. 
The concern for good governance in Delhi becomes even more important because as capital it is the face of the country to 
the world and reference for the rest of the country. With this premise the present study aimed at assessing the perception of 
stakeholders about the good governance in Delhi. Views and perceptions of all stakeholders are taken for nine 
government departments/ agencies with which citizens have maximum interaction. Stakeholders are classified in five 
categories and studied for their response in three different age groups and both the genders equally. The result indicated 
that except official categories, the rest of the stakeholders did not agree that identification of initiatives and priorities was 
satisfactory.  Only two agencies are perceived to have system in place to the satisfaction of stakeholders. There was 
uniformity in the opinion expressed by stakeholders in all age groups and both the genders with few exceptions that much 
more is required to be done to improve transparency, accountability and efficiency of the administrative system.  These 
results indicated that stakeholders intend to have more participation in identification of priorities, more transparency 
and improvements in the system.