Inter linkages between organizational culture and quality management system: a study of small and medium enterprises in indian auto component sector
Main Article Content
Abstract
Indian Auto component sector is one of the fastest growing within the Small and Medium Enterprise (SME) category of industries. This study investigates the relationship between cultural values and implementation of quality management principles in Indian Auto component manufacturing SMEs. Empirical data was collected via a questionnaire survey, and 61 Indian Auto component manufacturing SMEs located in Delhi and National Capital Region were studied. Statistical analysis revealed a significant difference between 'small' and 'medium' enterprises in relation to the prevalence of Cultural values like-Openness, Confrontation, Trust and Pro-action. However, no significant difference was found in the extent of practice on each of Quality Management factors between 'small and medium enterprises. An interesting aspect that has been highlighted is that both small and medium companies have shown a higher level of implementation of all quality principles. The results indicate three cultural dimensions -Openness, Confrontation & Pro-action which exhibited a significant positive association with all the quality management factors. Similarly, Experimentation, Collaboration, Authenticity and Trust exhibited positive significant correlation with most of the Quality Management factors. However, Autonomy is the only cultural dimension which was found to have non-significant low negative correlation with four Quality factors. The findings suggest that the cultural dimensions -Openness, Confrontation and Pro-action should be emphasized more given their association with all Quality Management factors. This paper presents new results evidencing the importance of OCTAPACE values in TQM implementation. Overall, the research findings provide a useful reference
for Indian Auto component SMEs in their efforts to sustain global competitiveness.
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