A study of patients' satisfaction measurement in hospital services of selected health care facilities
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Abstract
A change has continuously taken place in the Science and Technology (S&T) related to health care services. Such development is witnessed by success of science in curing various diseases and providing satisfaction to patients. But still there are instances, which really compel the health care providers to improve their quality of services. The satisfaction or dissatisfaction of patients depends upon the behavior of doctors, and the quality of services as being provided to them by medical staff, quality of services provided by administration and the factors related with house keeping of hospitals
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