Total Quality Management in Small and Medium Scale Manufacturers: Development of Measurement Instruments
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Abstract
The objective o f our p ap er is to identify factors an d develop constructs that
could be used to develop a conceptual Total Quality Management (TQM)
model that is applicable to small an d medium scale manufacturers in the
United States. The data for this study was collected from a m ail survey targeted to managers in the manufacturing plants. Responses were analyzed and factor analysis was used to develop measurement instruments.
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