Total Quality Management in Small and Medium Scale Manufacturers: Development of Measurement Instruments

The objective o f our paper is to identify factors an d develop constructs that could be used to develop a conceptual Total Quality Management (TQM) model that is applicable to small an d medium scale manufacturers in the United States. The data for this study was collected from a m ail survey targeted to managers in the manufacturing plants. Responses were analyzed and factor analysis was used to develop measurement instruments.

References

(1) Bruner, G. C., James, K. E., and Hensel, P. J., 2001, Marketing Scale Handbook III, American Marketing Association.
(2) Day, George S., 1994, The Capabilities of Market-Driven Organization, Journal of Marketing, Vol. 58 October, pp 37–52.
(3) Ferdous, R. and De Meyer, K. 1990, Lasting Improvements in Manufacturing Performance: In Search of a New Theory, Journal of Operations Management, Vol. 9 Issue 2, 168–184.
(4) Fine, C., 1998, Clock Speed Winning Industry Control in the Age of Temporary Advantage, Perseus Books, Readings, Massachusetts.
(5) Friedman, Thomas L., 2006, The World is Flat A Brief History of Twenty-first Century, Farrar, Straus and Giroux, New York.
(6) Fujimoto, Takahiro, 1999, An Evolution for a Manufacturing System at Toyota, Oxford University Press, Oxford New York.
(7) Hamm, Steve, 2007, Bangalore Tiger, How Indian Tech Upstart Wipro is Rewriting the Rules of Global Competition, Tata McGraw-Hill Edition.
(8) Hair, Joseph, E., Anderson, Rolph E., Tatham, Ronald L., and Black, William C., Multivariate Data Analysis, Prentice Hall.
(9) Hill, Terry, 2000, Manufacturing Strategy, Text and Cases, McGraw-Hill Irwin, Boston, Massachusetts.
(10) Holweg, Matthias and Pil, Frits K., 2004, The Second Century, Reconnecting Customer and Value Chain through Build-to-Order, The MIT Press, Cambridge, Massachusetts.
(11) Ng, I.K.C., Ip W.H., Lee T.C., 1999, A Paradigm for ERP and BPR Integration, International Journal of Production Research, Vol. 37 Issue 9, 2093–2108.
(12) Pande, P., Neuman, R., and Cavanagh, R., 2000, The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance, McGraw-Hill.
(13) Petersen, Peter B., 1999, Total Quality Management and the Demming Approach to Quality Management, Journal of Management History, Vol. 5, No. 8, 468–488.
(14) Rao, S. Subba, Solis, Luis E. and Raghunathan, T.S., 1999, A Framework for International Quality Management Research: Development and Validation of a Measurement Instrument, Total Quality Management, Vol. 10, No. 7, pp 1047–1075.
(15) Rungtusanatham, M., Forza, C., Koka, B.R., Salvador, F. and Nie, W., 2005, TQM Across Multiple Countries: Convergence Hypothesis versus National Specificity Arguments, Journal of Operations Management 23 (2005) 43–63.
(16) Solis, Luis G., 1998, An Exploratory Study of the Relationships between Quality Management and Competitive Capabilities, An Unpublished Dissertation, University of Toledo.
(17) Womack, J.; Jones, D. and Roos, D., 1990, The Machine that Changed the World, Rawson Associates, New York.
(18) Wruck K. and Jenson, M., 1994, Science, Specific Knowledge, and Total Quality Management, Journal of Accounting and Economics, 247–287.
(19) Dreyfus, L. Paul, Ahire, Sanjay L., Ebrahimpour, Maling, 1994, The Impact of Just-In-Time Implementation and ISO 9000 Certification on Total Quality Management, IEEE Transactions on Engineering Management, Vol. 51, Issue 2, 125–141.

Download

pdf

How to Cite

Deepak Subedi, UdayTate, Suneel Maheshwari . (2008). Total Quality Management in Small and Medium Scale Manufacturers: Development of Measurement Instruments. DIAS Technology Review, 5(2), 8-13.

About This Journal

DIA

DIAS Technology Review

Published by Journalskart

P-ISSN 0972-9658

✓ Citation copied to clipboard

[1] (1) Bruner, G. C., James, K. E., and Hensel, P. J., 2001, Marketing Scale Handbook III, American Marketing Association.

[2] (2) Day, George S., 1994, The Capabilities of Market-Driven Organization, Journal of Marketing, Vol. 58 October, pp 37–52.

[3] (3) Ferdous, R. and De Meyer, K. 1990, Lasting Improvements in Manufacturing Performance: In Search of a New Theory, Journal of Operations Management, Vol. 9 Issue 2, 168–184.

[4] (4) Fine, C., 1998, Clock Speed Winning Industry Control in the Age of Temporary Advantage, Perseus Books, Readings, Massachusetts.

[5] (5) Friedman, Thomas L., 2006, The World is Flat A Brief History of Twenty-first Century, Farrar, Straus and Giroux, New York.

[6] (6) Fujimoto, Takahiro, 1999, An Evolution for a Manufacturing System at Toyota, Oxford University Press, Oxford New York.

[7] (7) Hamm, Steve, 2007, Bangalore Tiger, How Indian Tech Upstart Wipro is Rewriting the Rules of Global Competition, Tata McGraw-Hill Edition.

[8] (8) Hair, Joseph, E., Anderson, Rolph E., Tatham, Ronald L., and Black, William C., Multivariate Data Analysis, Prentice Hall.

[9] (9) Hill, Terry, 2000, Manufacturing Strategy, Text and Cases, McGraw-Hill Irwin, Boston, Massachusetts.

[10] (10) Holweg, Matthias and Pil, Frits K., 2004, The Second Century, Reconnecting Customer and Value Chain through Build-to-Order, The MIT Press, Cambridge, Massachusetts.

[11] (11) Ng, I.K.C., Ip W.H., Lee T.C., 1999, A Paradigm for ERP and BPR Integration, International Journal of Production Research, Vol. 37 Issue 9, 2093–2108.

[12] (12) Pande, P., Neuman, R., and Cavanagh, R., 2000, The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance, McGraw-Hill.

[13] (13) Petersen, Peter B., 1999, Total Quality Management and the Demming Approach to Quality Management, Journal of Management History, Vol. 5, No. 8, 468–488.

[14] (14) Rao, S. Subba, Solis, Luis E. and Raghunathan, T.S., 1999, A Framework for International Quality Management Research: Development and Validation of a Measurement Instrument, Total Quality Management, Vol. 10, No. 7, pp 1047–1075.

[15] (15) Rungtusanatham, M., Forza, C., Koka, B.R., Salvador, F. and Nie, W., 2005, TQM Across Multiple Countries: Convergence Hypothesis versus National Specificity Arguments, Journal of Operations Management 23 (2005) 43–63.

[16] (16) Solis, Luis G., 1998, An Exploratory Study of the Relationships between Quality Management and Competitive Capabilities, An Unpublished Dissertation, University of Toledo.

[17] (17) Womack, J.; Jones, D. and Roos, D., 1990, The Machine that Changed the World, Rawson Associates, New York.

[18] (18) Wruck K. and Jenson, M., 1994, Science, Specific Knowledge, and Total Quality Management, Journal of Accounting and Economics, 247–287.

[19] (19) Dreyfus, L. Paul, Ahire, Sanjay L., Ebrahimpour, Maling, 1994, The Impact of Just-In-Time Implementation and ISO 9000 Certification on Total Quality Management, IEEE Transactions on Engineering Management, Vol. 51, Issue 2, 125–141.