Factors Affecting Customer Satisfaction: An Empirical Investigation on Online Banking Services
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Abstract
The abstract is of the thesis "Factors Affecting Customer Satisfaction: An Empirical Investigation of Online Banking Services" submitted by Dr. Rohit Mahajan for the award of Ph.D. degree from GGSIPU University, Delhi, India. The supervisors were Dr. Vinod Kumar, Guide, and Dr. N. Malati, Co-Guide and Professor & Director, Delhi Institute of Advanced Studies, GGSIPU, Delhi, India. The University awarded the Doctorate to the research scholar in the year 2024.
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