Technologies shaping Knowledge management
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Abstract
The evolving workplace, shaped by technological advancements and a multigenerational workforce, requires organizations to adopt innovative knowledge management strategies. With distinct digital skills across generations—experienced older employees offering strategic insights and younger, tech-savvy employees guiding digital adoption— organizations must foster collaboration for seamless AI integration. One emerging solution is the Reverse Mentoring Program, which bridges generational gaps by facilitating knowledge exchange and cross functional teamwork. This chapter explores how organizations implement reverse mentoring to enhance AI adoption while addressing challenges in execution, ultimately fostering a high-tech, inclusive work environment.
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Case References
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