Technologies shaping Knowledge management

Abstract

The evolving workplace, shaped by technological advancements and  a multigenerational workforce, requires organizations to adopt innovative  knowledge management strategies. With distinct digital skills across  generations—experienced older employees offering strategic insights and younger, tech-savvy employees guiding digital adoption—  organizations must foster collaboration for seamless AI integration. One  emerging solution is the Reverse Mentoring Program, which bridges  generational gaps by facilitating knowledge exchange and cross functional teamwork. This chapter explores how organizations implement  reverse mentoring to enhance AI adoption while addressing challenges  in execution, ultimately fostering a high-tech, inclusive work  environment.