Knowledge Management Practices in Selected Information Technology (IT) Industries: An Empirical Study
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Abstract
Knowledge Management which is also called KM is becoming a very important responsibility of management as the organisations invest a huge amount of IT or Information Technology resources for supporting storage, acquisition, retrieval and sharing of the knowledge. Further, Knowledge Management has a very important role to play in the organisations which depend mainly on the intellectual capital like the IT development organisations. Several studies have been done for assessing the Knowledge Management practises. These studies suggest that there should be a social and technical infrastructure for enhancing the capabilities of knowledge management of software development organisations in the country. These studies have also laid the base for best practices of knowledge management and they assess the extent of awareness as well as implementation strategies of KM. It was proved that KMI or the Knowledge Management Index for commitment and awareness is high. However, the involvement of the top management for allocating necessary flow of resource to initiate as well as sustain practices of knowledge management is required.
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