Knowledge Management Practices in Selected Information Technology (IT) Industries: An Empirical Study

Abstract

Knowledge Management which is also  called KM is becoming a very important responsibility  of management as the organisations invest a huge  amount of IT or Information Technology resources for  supporting storage, acquisition, retrieval and sharing  of the knowledge. Further, Knowledge Management  has a very important role to play in the organisations  which depend mainly on the intellectual capital like  the IT development organisations. Several studies have  been done for assessing the Knowledge Management practises. These studies suggest that there should be  a social and technical infrastructure for enhancing  the capabilities of knowledge management of software  development organisations in the country. These studies  have also laid the base for best practices of knowledge  management and they assess the extent of awareness  as well as implementation strategies of KM. It was  proved that KMI or the Knowledge Management Index  for commitment and awareness is high. However, the  involvement of the top management for allocating necessary flow of resource to initiate as well as sustain  practices of knowledge management is required.