an empirical Insight into Indian service Organisations with Reference to Organisational Citizenship Behaviour of Employees towards Organisation and Individuals
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Abstract
Organisational Citizenship Behavior (OCB) is now emerging as an important aspect of human behavior at work, which has a significant impact on team work and success of an organisation, which is so essential in the present-day dynamic business environment. The present study was a modest attempt to expand the knowledge base relating to the vital question of whether and how managers in service organisations go voluntarily beyond their prescribed official duties to assist and cooperate with their colleagues and, ultimately, contribute in achieving the organisational objectives, including the primary objective of maximizing shareholders’ wealth in the long run. It was designed to investigate the ‘perceptions of managers’, working in Indian Service Organisations, regarding different dimensions of Organisational Citizenship Behavior (OCB). The present study was a descriptive research; and was intended to identify and obtain credible information on the characteristics of service sector employees’ perceptions. The research sample formed by 306 employees related with concerned Indian Service Organisations, which were established in the form of public companies. The data was provided by a questionnaire which was structured according to the research questions. Various statistical techniques have been used on SPSS and MS Excel to test and analyze the hypothesized model. The findings of the present study make credible addition to the body of knowledge existing on the topic of Organisational Citizenship Behaviour and its two significant aspects viz., OCBI and OCBO. It was found that the managers of Indian service organisations have been voluntarily assuming OCBI and OCBO during 21st century; and promotion of this citizenship behaviour tendency by senior business leaders may surely promote the achievement of objectives of such organisations in the long run
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