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DIAS Technology Review

The Institute has a unique distinction of publishing a bi-annual International journal DIAS Technology Review – The International Journal for Business and IT. The Editorial Board comprises of...

P-ISSN: 0972-9658 English Since 2004
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Vol. 6 No. 2 (2010)

Articles 12th Edition of DTR Oct 2009 – Mar 2010
DOI 10.65301/dias.2010.6.2.362

The Role of Individual User Characteristics in Influencing ERP System Implementation Success

Authors
SH
Sharath Sasidharan
87 Views
125 Downloads
Published 2009-10-30
Pages 39-47
Abstract

Enterprise Resource Planning (ERP) systems have become an essential part o f the Information Technology (IT) infrastructure of large-sized organizations. Despite the many benefits o f implementing ERP systems, the initial failure rate is high, and failure to properly implement the system has led many organizations into financial ruin. Prior research has primarily examined the role of organizational-level factors in influencing ERP system implementation success; this study examines the role o f individual user-level factors. Data was collected at two points in time from users who were transitioning from a “legacy” system to a newly implemented ERP system. Results indicate that factors such as business process ownership, business process experience, user training, computer self-efficacy, and subjective norms influence user perceptions o f implementation success. Implications for businesses include a rethink o f existing implementation strategies by including leadership roles for business process owners, developing personalized user feedback channels, and having experience-based selective training.

Keywords
Enterprise Resource planning (ERP) Information Technology Business Process Implementation
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Sharath Sasidharan . (2009). The Role of Individual User Characteristics in Influencing ERP System Implementation Success. DIAS Technology Review, 6(2), 39-47.
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